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Retail Business Services – the services company of Ahold Delhaize USA – is proud to announce that Christy Phillips-Brown, Vice President of Communications and the Omnichannel Service Center, has been named to Progressive Grocer’s 2021 Top Women in Grocery list, which recognizes leadership, achievement and community involvement.   

In her role, Christy oversees two teams that are focused on stewarding company culture and resolving and responding to customer concerns.  

Christy was one of four Retail Business Services women leaders recognized by Progressive Grocer for outstanding leadership capabilities and honorable achievements.   

“I’m truly humbled,” she said. “It’s great to be part of this group – not only those who were selected this year, but past honorees who have been recognized within the field. It’s an honor to be part of an amazing team of leaders, and there are so many more who should be recognized for doing amazing things for our organization.”  

Over the course of her career, Christy has distinguished herself as a communications leader who engages associates, thinks quickly under pressure and puts the organization’s best foot forward. When she joined Retail Business Services in 2018, she was excited by the prospect of building a communications infrastructure for the new organization, helping the business grow and developing a thriving culture of care and community, and strong associate engagement.  

When the coronavirus pandemic changed ways of working in 2020, Christy and her team were instrumental in keeping Retail Business Services associates up to date on company decisions and in helping many teams transition to a remote work environment. She and her team were recently recognized for these efforts with a 2021 Bell Ringer Award from the Publicity Club of New England.  

Christy encourages women just starting their careers to be responsive and to never underestimate the value of a network. 

“Build relationships and connections because you never know where those might lead you,” she said. “And build mentorships – remembering that they go both ways. Don’t be afraid to ask people to be your mentor; the worst that can happen is someone can say no.” 

Christy believes in giving back. Christy is a board member for the Second Harvest Food Bank of Metrolina in Charlotte, N.C. She also serves as the National President for Delta Zeta Sorority, a global women’s organization. And she says the organization was foundational to her own success. 

“Delta Zeta has given so much to me,” she said. “It’s because of Delta Zeta that I found my first job, and it’s there that I found my love in mentoring other young women and helping them grow.”  

Christy earned an undergraduate degree from Western Carolina University and a graduate degree from Queen’s University in Charlotte.  

In her spare time, Christy enjoys shopping, playing tennis, attending Pure Barre and other exercise classes, and finding treasures through antiquing.