Retail Business Services provides an array of services to local grocery retailers to support their strategies, so our partners can focus on building great local brands.
With a focus on innovative technology solutions and reusable design, our IT organization provides services including software development, purchase and support; hardware purchase and support; networks; datacenters; collaboration and telephone functions. The organization keeps the IT infrastructure and systems for more than 2,000 local brand stores running with 24/7 IT systems monitoring.
Merchandising & Marketing Services
Our Merchandising & Marketing Services organization supports all the steps local brands take to effectively place products on shelves in their stores and market them to consumers. The organization provides a range of services including planogram execution, category management systems and analytics, pricing and promotion support and consulting, digital asset management support, cross-brand magazine design and execution, and media efficiency and effectiveness.
People Systems & Services
Our People Systems & Services organization delivers next generation strategies for engaging talented professionals with meaningful careers in grocery retail, including delivering solutions for recruiting, learning and development, talent management, compensation and benefits, associate relations and diversity and inclusion strategies.
Serving more than 700 local brand pharmacies, our Pharmacy Services organization identifies best practices and leverages scale in the areas of prescription drug procurement, managed care payment contracting, clinical program development, regulatory compliance, technology, pricing, forecasting, and business development opportunities.
Our Private Brands organization provides a full suite of private brands services from new product development to innovation, product packaging and design, quality, product integrity, sustainability and more. The team makes recognized private brand product lines available to local brands, including: namesake lines, Nature’s Promise*, Taste of Inspirations, CareOne, Smart Living, Always My Baby, Etos, Companion, Limited Time Originals, Guaranteed Value and Cha-Ching.
Store Innovation & Project Management Office
The Store Innovation & Project Management Office organization provides essential services that support local brand retail stores, as well as corporate office locations. The team delivers a range of services, including asset protection and loss prevention, retail and customer contact centers, project management for key business initiatives, store innovation and technology and aviation services that connect locations.
The Indirect Sourcing organization, also known as Not for Resale, sources billions of dollars in annual spend of indirect goods and services at the best overall total cost of ownership. In Direct Sourcing, the team procures tens of billions of dollars annually in goods sold in local brand retail sources, acquiring the right products to support local initiatives and strategies at the best cost of goods.
The local brands of Ahold Delhaize USA operate some of the most extensive supply chain operations on the East Coast, including more than 1,000 trucks that travel more than 120 million miles annually and deliver over 1 billion cases to local brand stores. The Retail Business Services Supply Chain organization provides all those services that keep those supply chains running, including: supply chain strategy, distribution, transportation, third party contracts, logistics, demand management and continuous improvement.
We also deliver traditional business functions like Communications, Finance, Legal Services and more.
*Read a Nature's Promise statement about pesticides and glyphosate here.